Shippping Policy

Uk Pets Store
Website: https://ukpets.store/

Email: info@ukpets.store

Overview

At Uk Pets Store, we aim to deliver your pet accessories quickly and securely across the United Kingdom. This Shipping Policy explains our processing times, delivery estimates, and important shipping information.

Order Processing Time

  • Orders are processed Monday to Friday (excluding public holidays).

  • Cut-off time: 1:00 PM (UK time).

  • Orders placed before 1:00 PM will be processed the same business day.

  • Orders placed after 1:00 PM will be processed the next business day.

Once your order has been dispatched, you will receive a confirmation email.

Delivery Time

We offer fast UK delivery:

Estimated Delivery: 1–3 Business Days

Please note:

  • Delivery times are estimates, not guarantees.

  • Delays may occur during busy periods, bank holidays, or due to courier issues.

  • Delivery times begin after order processing.

Shipping Areas

We currently deliver across the United Kingdom.

If you are located outside the UK, please contact us at info@ukpets.store. before placing an order.

Shipping Costs

Shipping costs (if applicable) will be clearly displayed at checkout before you complete your purchase.

Tracking Information

Where available, tracking details will be provided once your order has been dispatched. This allows you to monitor your parcel’s progress.

Incorrect Address

Please ensure your shipping address is correct at checkout.

Urban Paws UK is not responsible for:

  • Delays caused by incorrect addresses

  • Parcels delivered to incorrectly provided addresses

Additional charges may apply for re-delivery.

Lost or Delayed Parcels

If your order has not arrived within the estimated delivery timeframe:

  1. Check your tracking information

  2. Contact the courier (if tracking provided)

  3. Contact us at info@ukpets.store.

We will assist you in resolving the issue as quickly as possible.

Damaged Parcels

If your parcel arrives damaged:

  • Take clear photos of the packaging and product

  • Contact us within 48 hours of delivery

  • Include your order number in your email

We will arrange a replacement or appropriate resolution.

Contact Us

For all return and refund enquiries:

Uk Pets Store
Website: https://ukpets.store/
Email: info@ukpets.store